Quality quest : a guide to total quality control for workplace education instructors
(Book)

Distributed to depository libraries in microfiche.

Intended for use in conjunction with guidance and instruction from a teacher or tutor, this guide provides an overview of the philosophy of quality as well as some tools used in business and industry today. Each of four sections consists of a teacher explanation of the topics followed by student worksheets with annotated teacher keys. The first section, on the philosophy of total quality control, begins with a discussion of two quality experts--Juran and Deming. The concepts of total quality control, teamwork, and group problem solving are discussed, and some related activities are included. The statistical tools section covers check sheets (probably the most frequently used statistical tool), Pareto charts, histograms, and control charts. Each tool is introduced to the instructor first. Sampling, central tendencies, and dispersion are explained before instructors present the concepts to students in the form of worksheets. The math section contains math-related concepts needed to read, interpret, and create various charts and graphs. It includes a brief discussion of "mental math," calibrations, and the "Percent Circle." The appendix provides supplemental examples of various tools of quality for use if the teacher has difficulty finding workplace materials from his or her own workplace. The game of beano is included for vocabulary building. Other contents include a glossary and five references. (Ylb)

Microfiche.,[Washington, D.C.] :,Supt. of Docs., U.S. G.P.O.,,[1993].,2 microfiches.